Back to work Consulting contribution

Healthcare / Product operations

Healthcare software strategy

Helping a growing therapy practice decide what to keep, buy, integrate, or build.

Client
Speech therapy practice
Focus
Build-versus-buy decision
Outcome
Four-week roadmap
Consulting contribution

The best software decision was not to start building.

Decision roadmap

Find a better operating system for a growing practice.

An expanding speech therapy practice was dealing with duplicate entry, booking friction, and disconnected workflows. A custom system was one possible answer, but a costly one to choose before examining the available products.

The engagement mapped the patient and therapist journeys, gathered operational needs, and turned fragmented requirements into a basis for comparing options.

Compare real alternatives against real work.

The consulting team shortlisted practice-management platforms against a structured requirements matrix and proposed a test for direct booking versus an established marketplace channel.

The recommended primary option covered 12 of 14 requirement categories. A lower-cost alternative remained available, and the team advised trialling the leading platform before considering a custom build.

A decision the team could act on.

In four weeks, the engagement produced a buy-before-build roadmap, a booking-channel test plan, and a lower-risk next step. Postponing a custom build avoided a premature five-figure upfront commitment.

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