ExperimentalHaiku Creative (SMC-Private) Limited ("Haiku", "we", "us", or "our") operates this website. This policy explains what personal information we receive, why we use it, and the choices available to you when you browse the site, contact us, or book a consultation.
Last updated: September 30, 2026
This policy covers the Haiku Creative studio website. The Starlings app has its own privacy policy (opens in a new tab).
Information you provide
When you email us or arrange a call, we receive the information you choose to share. This may include your name, email address, organisation, project details, scheduling preferences, and the contents of your message. Please do not send confidential or sensitive information unless we have agreed on a suitable way to receive it.
Information received when you visit
Like most websites, our hosting provider may automatically receive limited technical information needed to deliver and protect the site. This can include your IP address, browser and device type, requested page, referring page, and the date and time of a request. We do not use advertising trackers on this website.
How we use information
We use personal information to respond to enquiries, arrange and prepare for calls, consider or deliver requested work, maintain the security and reliability of the website, meet legal obligations, and keep appropriate business records. We do not sell personal information.
When information is shared
We share information only when it is reasonably necessary to run the website and studio, fulfil your request, comply with law, or protect our rights. Service providers may process limited information on our behalf, including our website host, email provider, and Google when you choose to use the booking link. Their handling of information is also governed by their own privacy terms.
Retention and security
We keep correspondence and business records only for as long as they are useful for the purpose collected, needed for an ongoing relationship, or required by law. We use reasonable safeguards, but no website, email service, or internet transmission can be guaranteed completely secure.
Your choices
You may ask us to correct or delete personal information you have provided, or to explain how it has been used. We will respond in accordance with applicable law and may need to retain information where a legal or legitimate business reason requires it. You can also avoid the external booking service by contacting us directly.
Third-party services
This website links to services and websites we do not control. A third party may collect information when you follow one of those links, so please review its privacy policy before providing personal information.
Changes to this policy
We may update this policy as the website, our services, or legal requirements change. The date above will show when the latest version took effect.
Contact
To ask a privacy question or make a request, email Haiku Creative. This opens a new message addressed to our studio inbox.